Lesson 5: Managing Your Emotions During Conflict | Amy Gallo

Philosopher Friedrich Nietzche is credited with saying, “One ought to hold on to one’s heart; for if one lets it go, one soon loses control of the head, too.” Similarly, workplace expert Amy Gallo argues that our emotions often hijack our rational thinking during a conflict, causing us to craft stories that may not be wholly based on reality yet still fuel our reactions. In this video lesson, she discusses how practicing self-awareness and mindfulness can help you regain control over your inner narrative and maintain both your self-control and your relationships in the face of conflict. ---------------------------------------------------------------------------------- Go Deeper with Big Think: ►Become a Big Think Member Get exclusive content, early, ad-free access to new releases, and more. https://www.youtube.com/@bigthink/membership/ ►Subscribe to Big Think on Substack Explore content that enlightens, inspires, and transforms. https://bigthinkmedia.substack.com/subscribe/ ►Get Big Think+ for Business Engage learners like never before with high-impact video microlearning from the biggest thinkers in the world. https://bigthink.com/plus/?utm_source=youtube&utm_medium=video&utm_campaign=youtube_description ---------------------------------------------------------------------------------- About Amy Gallo: Amy Gallo is an expert in conflict, communication, and workplace dynamics. She combines the latest management research with practical advice to deliver evidence-based ideas on how to improve relationships and excel at work. She is the author of two books: Getting Along: How to Work with Anyone (Even Difficult People) and the HBR Guide to Dealing with Conflict. She has written hundreds of articles for Harvard Business Review, where she is a contributing editor. Her writing has been collected in numerous books including ones on feedback, emotional intelligence, and managing others. For the past four years, Gallo has co-hosted HBR’s popular Women at Work podcast, which examines the struggles and successes of women in the workplace. Gallo is on the 2023 Thinkers50 Radar List and was named a 2022 LinkedIn Top Voice in Gender Equity. In addition, the Harvard Business Review Guide video series, which Gallo stars in, was honored by the Webby Awards in 2023. Gallo has delivered keynotes and workshops at hundreds of companies and conferences. Plus, she is frequently sought out by media outlets for her perspective on workplace dynamics, conflict, and difficult conversations. Her advice has been featured in The New York Times, Fast Company, Marketplace, and The Austin American-Statesman, as well as on WNYC, the BBC, and ABC (Australian Broadcasting Corporation). She has taught at Brown University and the University of Pennsylvania and is a graduate of both Brown and Yale University.